---
metadata:
  - name: generator
    content: Diplodoc Platform v5.55.0
alternate:
  - https://alice.yandex.az/support/kk/station/troubleshooting/no-internet.md
  - https://alice.yandex.az/support/ru/station/troubleshooting/no-internet.md
  - https://alice.yandex.az/support/tr/station/troubleshooting/no-internet.md
  - https://alice.yandex.az/support/uz/station/troubleshooting/no-internet.md
  - href: uz/station/troubleshooting/no-internet.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://alice.yandex.az/support/uz/llms.txt


# Stansiyaning internetga ulanishi bilan bog‘liq muammolar

<!-- source: uz/_includes/reusables/id-badges/all-stations.md -->
<!-- source: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- source: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
Ba’zi bo’limlar faqat rus tilida mavjud.{.machine-translation-note}

<!-- source: uz/_includes/reusables/telegram.md -->
### {#floating-button}

<div class="telegram-btn" role="button" aria-label="Contact the Yasmina Support via Telegram">
  <a href="https://t.me/aliceUZsupport_bot" target="_blank" rel="noopener" aria-label="Contact the Yasmina Support via Telegram" title="Contact the Yasmina Support via Telegram">
    <img src="https://yastatic.net/s3/doc-binary/src/support/assistant/telegram.svg" alt="Telegram icon" width="32" height="32" role="img" aria-hidden="true" style="user-select: none; pointer-events: none;">
  </a>
</div>
<!-- endsource: uz/_includes/reusables/telegram.md -->
<!-- endsource: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
<!-- endsource: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- endsource: uz/_includes/reusables/id-badges/all-stations.md -->

<!-- source: uz/_includes/reusables/neuroexpert-button.md -->
<div style="display: none;"> </div>
<!-- endsource: uz/_includes/reusables/neuroexpert-button.md -->


<!-- source: uz/station/_includes/troubleshooting/no-internet/id-no-internet/no-internet-table.md -->
{% cut "Tarmoq parametrlari o‘zgardi" %}


Agar tarmoq parametrlari o‘zgargan bo‘lsa va Stansiyani qayta ulashingiz kerak bo‘lsa, [karnayni qaytadan sozlang](https://alice.yandex.az/support/uz/station/settings/change-wifi.md).


{% endcut %}

{% cut "Alisaning aytishicha, internetga ulanish yo‘q yoki musiqa va videolar tez-tez uzilib qoladi" %}



{% cut "Internet aloqasini tekshiring va tarmoqqa qaytadan ulaning" %}


1. Provayder tomonida ulanishda muammolar yo‘qligini tekshiring:
    - [Ya.ru](https://ya.ru) saytini smartfon yoki kompyuterda ochib ko‘ring. Kirish imkoniyati bo‘lmasa, routerni qayta ishga tushiring. Agar bu yordam bermasa, provayderga murojaat qiling.
    - [Stansiyani](https://alice.yandex.az/support/uz/station/settings/mobile-hotspot-wifi.md) smartfoningizning Wi‐Fi tarmog‘i orqali mobil internetga ulang. Agar Stansiya mobil internet orqali ulansa va barqaror ishlasa, Wi-Fi orqali ulanish muammosi provayder tomonida bo‘lishi mumkin.

1. Stansiya ishlashi uchun Wi‐Fi aloqasi barqaror bo‘lishi kerak. Smartfoningizni Stansiya yaqiniga qo‘ying va uning aloqa darajasini tekshiring. Agar bo‘linmalar yarmidan kam bo‘lsa, stansiyani routerga yaqinroq joylashtiring.

1. Routerni qayta ishga tushiring: uni quvvat manbasidan uzing, 10 soniya kuting va yana rozetkaga ulang. Keyin [stansiyani qayta ishga tushiring](https://alice.yandex.az/support/uz/station/settings/reboot.md).

1. [Internet aloqasini qayta sozlang](https://alice.yandex.az/support/uz/station/settings/change-wifi.md).



{% endcut %}


{% cut "Routerning avvalgi sozlamalarini qaytaring" %}


Agar yaqinda router sozlamalarini o‘zgartirgan bo‘lsangiz, avvalgi parametrlarni qaytaring va [karnayni qaytadan sozlang](https://alice.yandex.az/support/uz/station/settings/change-wifi.md).


{% endcut %}


{% cut "Max Stansiyasini simli internetga ulang" %}


Agar Wi‐Fi tarmoqqa ulanish tezligi qoniqarsiz bo‘lsa (masalan, 4K video tomosha qilmoqchi bo‘lsangiz va translyatsiya har doim uzilib qolsa), Max Stansiyasidagi Ethernet portiga Internet kabelini ulang.


{% endcut %}


{% cut "Yordam xizmatiga murojaat qiling" %}


Tavsiyalar yordam bermagan bo‘lsa, yordam xizmatiga murojaat qiling. So‘rovda internet provayderingiz nomi, router modeli va qurilma identifikatorini kiriting. Identifikatorni qurilmaning pastki qismida yoki ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida (karnay sozlamalarida) topishingiz mumkin.


{% endcut %}

{% endcut %}


{% cut "Aloqa uzilganidan keyin Stansiya Wi-Fi tarmoqqa ulanmayapti" %}


{% cut "Internet aloqasini tekshiring va tarmoqqa qaytadan ulaning" %}


1. Provayder tomonida ulanishda muammolar yo‘qligini tekshiring:
    - [Ya.ru](https://ya.ru) saytini smartfon yoki kompyuterda ochib ko‘ring. Kirish imkoniyati bo‘lmasa, routerni qayta ishga tushiring. Agar bu yordam bermasa, provayderga murojaat qiling.
    - [Stansiyani](https://alice.yandex.az/support/uz/station/start/turn-on.md#mobile-wifi) smartfoningizning Wi‐Fi tarmog‘i orqali mobil internetga ulang. Agar Stansiya mobil internet orqali ulansa va barqaror ishlasa, Wi-Fi orqali ulanish muammosi provayder tomonida bo‘lishi mumkin.

1. Stansiya ishlashi uchun Wi‐Fi aloqasi barqaror bo‘lishi kerak. Smartfoningizni Stansiya yaqiniga qo‘ying va uning aloqa darajasini tekshiring. Agar bo‘linmalar yarmidan kam bo‘lsa, stansiyani routerga yaqinroq joylashtiring.

1. Routerni qayta ishga tushiring: uni quvvat manbasidan uzing, 10 soniya kuting va yana rozetkaga ulang. Keyin [stansiyani qayta ishga tushiring](https://alice.yandex.az/support/uz/station/settings/reboot.md).

1. [Internet aloqasini qayta sozlang](https://alice.yandex.az/support/uz/station/settings/change-wifi.md).



{% endcut %}


{% cut "Routerning avvalgi sozlamalarini qaytaring" %}


Agar yaqinda router sozlamalarini o‘zgartirgan bo‘lsangiz, avvalgi parametrlarni qaytaring va [karnayni qaytadan sozlang](https://alice.yandex.az/support/uz/station/settings/change-wifi.md).


{% endcut %}


{% cut "Yordam xizmatiga murojaat qiling" %}


Tavsiyalar yordam bermagan bo‘lsa, yordam xizmatiga murojaat qiling. So‘rovda internet provayderingiz nomi, router modeli va qurilma identifikatorini kiriting. Identifikatorni qurilmaning pastki qismida yoki ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida (karnay sozlamalarida) topishingiz mumkin.


{% endcut %}


{% endcut %}

{% cut "Wi-Fi tarmoqqa ulanishda avtorizatsiya qilinmadi (masalan, mehmonxonada)" %}

<!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/wifi-with-authorization-dd.md -->
Agar Wi-Fi tarmoqqa qo‘shimcha ruxsat kerak bo‘lsa, qurilma unga ulana olmaydi. Smartfoningizda Wi-Fi ulanish nuqtasidan foydalaning:

<!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->
{% cut "Android" %}

    
<!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->
1. Smartfon sozlamalarida ulanish nuqtasini yoqing.

1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Sozlamalar** → **Tarmoq va internet** → **Hotspot va modem rejimi** → **Wi-Fi hotspot** → **Hotspot nomi** bo‘limiga kiring.

1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

    <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
    <!-- source: uz/_includes/buttons/open-app.md -->
    <div class="open-app-button" style="display: flex">
        <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
            <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
    Ilovani ochish
        </a>
    </div>
    <!-- endsource: uz/_includes/buttons/open-app.md -->
    <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
<!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/android-access-point.md -->

    
{% endcut %}
    

{% cut "iOS" %}

    
<!-- source: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->
1. Smartfon sozlamalarida modem rejimini yoqish.
  
1. Wi-Fi tarmoq nomida kirill harflari, bo‘shliq va foydalanuvchi belgilar yo‘qligini tekshiring. Uni o‘zgartirish uchun **Настройки** → **Основные** → **Об этом устройстве** → **Имя** bo‘limiga kiring.

1.  ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy Ilovasining Wi-Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing. Ulanish nuqtasi nomini va uning parolini kiriting. Ilovadagi ko‘rsatmalarga amal qiling.

    <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
    <!-- source: uz/_includes/buttons/open-app.md -->
    <div class="open-app-button" style="display: flex">
        <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
            <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
    Ilovani ochish
        </a>
    </div>
    <!-- endsource: uz/_includes/buttons/open-app.md -->
    <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
<!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-access-point.md -->

    
{% endcut %}
<!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/ios-or-android.md -->
<!-- endsource: uz/station/_includes/troubleshooting/alice-reports/id-alice-reports/wifi-with-authorization-dd.md -->

{% endcut %}
<!-- endsource: uz/station/_includes/troubleshooting/no-internet/id-no-internet/no-internet-table.md -->

<!-- source: uz/station/_includes/troubleshooting/no-internet/id-no-internet/no-internet-app.md -->
{% cut "Alisaga bilan uy ilovasi Wi‐Fi tarmoqni ko‘rmayapti" %}



{% list tabs %}

- Uydagi Wi-Fi tarmoqqa karnayni ulamoqdaman

  
  Smartfoningiz sozlamalarida ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} [Alisaga bilan uy](*dom) ilovasi uchun geojoylashuv ruxsati berilganini tekshiring.
  
  
  {% cut "Android" %}

   
  **Sozlamalar** → **Ilovalar** → **Ilovalar uchun joylashuv ruxsati** → **Joylashuv**.

      
  {% note info %}
      
  Kirish sozlamalarining aniq yo‘li smartfon modeli va Android versiyasiga bog‘liq.
      
  {% endnote %}


  {% endcut %}

  {% cut "iOS" %}
  
   
  **Настройки** → **Alisaga bilan uy** → **Геопозиция**.

  {% endcut %}


- Karnayni mobil Wi-Fi tarmoqqa ulayapman

  
  1. Mobil qurilmangizni qayta ishga tushiring.
  1. Qurilma sozlamalarida ulanish nuqtasi rejimini (modem rejimi) yoqish.
  1. ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida Wi‐Fi tarmoqni tanlash sahifasida **Yashirin tarmoqqa ulanish** tugmasini bosing.
  1. Tarmoq nomi va parolni kiriting.

      <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
      <!-- source: uz/_includes/buttons/open-app.md -->
      <div class="open-app-button" style="display: flex">
          <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
              <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
      Ilovani ochish
          </a>
      </div>
      <!-- endsource: uz/_includes/buttons/open-app.md -->
      <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->

{% endlist %}


{% endcut %}
<!-- endsource: uz/station/_includes/troubleshooting/no-internet/id-no-internet/no-internet-app.md -->

#### Batafsil

- [Alisa Stansiya bilan bog‘liq muammo haqida xabar beradi yoki sukut saqlaydi](https://alice.yandex.az/support/uz/station/troubleshooting/assistant-reports.md)
 

<!-- source: uz/station/_includes/reusables/id-feedback/feedback.md -->
<!-- source: uz/_includes/buttons/feedback.md -->
<div style="display: flex">
    <a href="uz/feedback" class="custom-button custom-button--classic">
Qo'llab-quvvatlash xizmatiga murojaat qiling
    </a>
</div>
<!-- endsource: uz/_includes/buttons/feedback.md -->

<!-- source: uz/station/_includes/reusables/id-feedback/zigbee-note.md -->
Zigbee™ va Matter™ Connectivity Standards Alliance savdo belgilari hisoblanadi.{.copyrights-note}
<!-- endsource: uz/station/_includes/reusables/id-feedback/zigbee-note.md -->
<!-- endsource: uz/station/_includes/reusables/id-feedback/feedback.md -->

<!-- source: uz/station/_includes/styles/mini-toc.md -->

<!-- endsource: uz/station/_includes/styles/mini-toc.md -->

[*dom]:
    


[Alisaga bilan uy](https://ya.cc/iot_app) ilovasi barcha qurilmalaringizni birlashtiradi va ularni oson boshqarish imkonini beradi. Diqqat qiling, telefoningizda bu ilova “Aqlli uy” deb nomlanishi mumkin.







{% cut "Agar menda “Yandex — Alisa bilan” ilovasi bo‘lsa-chi?" %}


Bu ilovada ham qurilmani ikki usuldan biri bilan sozlash mumkin:

- Profil rasmi yoki xizmatlar belgisini bosing, keyin **Alisali uy** va ro‘yxatdan kerakli qurilmani tanlang.
- Alisa belgisini bosing va “Kolonkani sozla” deng.

“Yandex — Alisa bilan” ilovasida barcha sozlamalar bo‘lmasligi mumkin, shuning uchun aqlli uyni boshqarish uchun <nobr>![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy</nobr> ilovasidan foydalanish afzalroq.


{% endcut %}

[*stations-list-no-duo]:
  <!-- stations-list -->
- Yandex Stansiya Max
- Yandex Stansiya 2
- Yandex Stansiya Midi
- Yandex Mini 3 Pro Stansiyasi
- Yandex Mini 3 Stansiya
- Yandex Lite 2 Stansiyasi
- Yandex Mini 2 Stansiya
- Yandex Stansiya Lite (1-avlod)
- Yandex Stansiya Mini (birinchi versiya)
- Yandex Stansiya (birinchi avlod)